Idea Farms Creative Studio
Returns & Exchanges
Our pieces are made to order, so we can’t accept returns or exchanges for change of mind. We do replace anything that arrives damaged, defective or incorrect.
Last updated 4 July 2026
Every Idea Farms order is produced for a single customer, which means we can’t restock or resell a returned item. For that reason we don’t offer returns or exchanges once an order is in production — but we stand fully behind the quality of what we ship.
When we’ll replace an item
We’ll remake or replace your order, free of charge, if it arrives:
- Damaged in transit.
- Defective in print, cut or finish.
- Different from what you ordered — wrong item, size, color or text.
How to report an issue
Email hello@ideafarms.com within 48 hours of delivery with your order number and a photo of the problem. We’ll confirm next steps within two business days.
Custom and personalized orders
Personalized pieces can only be replaced for defects or our errors, not for details submitted incorrectly at checkout. Please double-check spelling, sizing and colors before you place a custom order.
Need a hand first?
Not sure something will suit your space or occasion? Ask us before you order on the contact page — we’re happy to advise.